Respond to a review on airbnb năm 2024

Reviews are critical to help build trust on Airbnb—they’re an important way for Hosts and guests to give each other feedback, help our community make informed decisions and understand what to expect when making plans. We believe that a fair review system is one that respects and protects our community’s genuine feedback, and we have a number of safeguards in place to help build trust in our reviews system.

In this article

Who can leave a review on Airbnb

Hosts and guests can only leave reviews for stays that have been booked and paid for on Airbnb.

When can reviews be submitted and published

Hosts and guests have 14 days after checkout to submit their review. Guests and Hosts can also leave a review for certain reservations that are cancelled on or after the day of check-in (12.00 am in the listing’s timezone).

Reviews are posted after both parties have submitted their reviews, or once the 14-day period has ended—whichever comes first.

If a Host cancels a reservation before the day of check-in, neither the Host nor the guest will be able to leave a review for the stay.

How to leave a review

After your stay, Airbnb will send an email asking you to leave a review for your most recent Host or guest. Within the email, there will be a link to the Reviews page so you can share how your stay went with other community members. If you can’t find the link in your email, you can also write a review directly on Airbnb:

• If you're a guest, go to your Trips page or your Airbnb Inbox
• If you're a Host, go to the Reservation section of your Today tab or your Airbnb Inbox

Note: Airbnb may collect some of your information (for example, your city and country, date of stay, trip type and length of stay) to show other guests on the listing’s Reviews page. To hide this type of information, contact us.

Finding your reviews

Once you’re signed in to your Airbnb account, you’ll be able to find both reviews written about you and by you on your public profile.

• If you’re a guest, another way to find your reviews is to go to your Profile > Account > Go to profile
• If you’re a Host, you can go to Menu > Insights > Reviews

Are reviews moderated?

Airbnb doesn’t moderate reviews before they’re published.

However, reviews do need to be honest and relate to a genuine reservation, and may be removed if they violate our Reviews Policy. In short, this means that a review may be removed if:

• It violates Airbnb’s Content Policy—for example, it includes private or confidential information, discriminatory, violent or threatening content
• It is biased—for example, because the guest has been incentivised to leave a positive review in return for a free or discounted stay, or where there are signals that the reservation was made for the sole purpose of inflating a person’s overall rating
• It is irrelevant—for example, it doesn’t contain firsthand information about the Host, guest or stay that would help other community members make informed booking or hosting decisions.
• It is retaliatory—for example, a Host reports a guest for a serious rule violation and, as a result, the guest leaves a biased review to retaliate against the Host.

We also have a detection system that proactively looks for signs that a review may not relate to a genuine stay. If our system detects that a review is likely to be fake—for example, because it doesn’t relate to a genuine stay on Airbnb or because it relates to a stay that was solely made to inflate a person’s ratings—it’ll be removed.

Removing a review

You can’t remove a review written about you, but you can report it to us if you think it violates our Reviews Policy. These reviews will be removed if they violate our Reviews Policy, and both guest and Host will be informed of this decision upon removal. The policy is designed to protect the integrity of our review system by allowing for removal of reviews that are fake, irrelevant or manipulated, but to generally allow people’s subjective view of a stay to be shared with other members of the community.

You can remove a review you published if it no longer reflects your genuine experience as a guest or Host. You can reach out to our customer support team with your request to remove a review you’ve authored.

Editing a review

To encourage honest and impartial reviews, we limit the ability of Hosts and guests to edit a review after they’ve written it.

• If you submit your review first, you may edit it anytime within the 14-day review period, up until the other party submits their review
• Once both reviews are submitted or the 14-day review period has ended—whichever comes first—both reviews are automatically published, and no more changes can be made
• Both guest and Host reviews are posted at the same time and can’t be edited after they’re posted (the other person can’t read your review and change their own as a result)
• You can’t request edits to a review written about you, except you may contact us to request a change in the gender pronoun used to describe you in the review

Responding to a review

You can post a public response to a published review that someone has left for you. Feel free to respond with more context or provide your own perspective, as long as you follow our Reviews Policy.

Group reviews

If a reservation has more than one confirmed guest, this review will still appear on the profiles of all the other confirmed guests.

Review display, search and sorting

By default, reviews appear in chronological order, with the most recent review shown first. Users are also provided a tool to search and sort reviews. With the new and improved reviews page, there are tools so that you can now sort reviews by recency, highest rating or lowest rating, and search using keywords (e.g. cleanliness, internet speed, location etc.).

To sort reviews:

1. Go to the listing of interest and click Reviews
2. Click Most recent above the search bar
3. Click the option to sort by: Most recent, Highest rated, or Lowest rated

1. Tap the listing of interest and tap Reviews
2. Tap Most recent above the search bar and tap the option to sort by, Most recent, Highest rated, or Lowest rated
3. Tap Save

1. Tap the listing of interest and tap Reviews
2. Tap Most recent above the search bar and tap the option to sort by, Most recent, Highest rated, or Lowest rated
3. Tap Save

1. Go to the listing of interest and click Reviews
2. Click Most recent above the search bar
3. Click the option to sort by: Most recent, Highest rated, or Lowest rated

Review Ratings

For every review, you’ll find the overall star rating given by the guests, on a scale from 1 to 5. The overall rating section will show the relative distribution of star ratings. We also show an average rating for each of these sub-categories: cleanliness, accuracy, check-in, communication, location and value. This is to help guests understand what to expect and provide Hosts with areas to improve.

Reviewer and trip details

To help you learn more about the guests who stayed at the home and use this information to check if the home meets your needs, you may find more information about the reviewers, such as their:

• City, country, continent or region
• Date of stay (e.g. June 2023, 3 weeks ago, today etc.)
• Trip type (e.g. stayed with kids, a group or pets)
• Length of stay (e.g. stayed one night, a few nights, about a week or over a week)

Note: This information will be based on public information on the reviewer’s profile page or other information the reviewer submitted to sign up for Airbnb or complete their booking. To hide your information, contact us.

Airbnb.org stays

Reviews for Airbnb.org stay work a little differently—find out more about how reviews work for Airbnb.org stays.

Related articles

• Writing a review

  Want to rave about your recent guest or trip? We love that. Head to Reviews on a web browser to get started.

How reviews work

Reviews are a great way for Hosts and guests to give each other feedback. We’ve got info here about how and what you can share and more.

How do you thank a guest for a review on Airbnb?

“Dear [Guest's Name], Thank you for choosing our Airbnb for your stay. We are delighted to have hosted you and are thrilled that you had a great experience. Your positive review means the world to us and helps future guests trust in our property. We appreciate your kind words and hope to welcome you back in the future.

How do I fight a bad review on Airbnb?

When you dispute a review, we'll ask you to provide evidence, such as photos or message threads with guests. Your evidence will need to demonstrate that a serious policy violation happened. It must be clear that reporting the policy violation to Airbnb and/or the guest likely led to the retaliatory review.

Will Airbnb remove a bad review?

We take the removal of any review seriously and only do so where there is a clear violation of this policy. Depending on the nature of the violation, we may also restrict, suspend, or remove the associated Airbnb account.

What do you say when leaving an Airbnb review?

Let other hosts who may read your reviews know the important things, like if guests followed house rules, were considerate, left the property in good condition, etc. If you feel you would host the guests again, mention it. It's an important vote of confidence to other hosts.