Thank you message for customer review năm 2024
You likely wouldn’t be as happy as you would have been if they appreciated what you did. You might be less likely to give him a compliment in the future. Show
The same can happen when your customers provide excellent feedback or reviews without receiving any acknowledgement or appreciation. Lack of appreciation is one of the leading reasons why companies lose customers. For instance, only 32% of customers believe businesses care about them — leaving a whooping 68% of customers who feel left out. Considering that customers have taken the time to say something nice about your business — an action likely to lead more customers to you — it’s crucial to appreciate them. A show of appreciation goes a long way in building a lasting relationship with customers and increases their loyalty to your business. And the best part? You don’t need to go over the top. It could be as simple as sending a “thank you for your review” message. This guide focuses on some of the best practices for expressing gratitude to customers for their reviews, along with examples that can inspire you. Let’s dig in. Why appreciate customers for their reviews?Thanking your customers for their reviews shows that you value them and their contribution to your business. It might seem inconsequential, but it improves a customer’s experience and how they view you. In the long term, appreciating customers when they give feedback or reviews can:
Other benefits include higher retention, improvement in customer satisfaction, differentiation from other brands in the market, and a positive online reputation or brand image. It’s clear just how powerful a thank-you message can be. How, though, do you craft a “thank you for your review” message? How to write an authentic thank-you message for a customer reviewHere are some best practices for responding to reviews you receive from your customers:
Let’s now consider some examples of “thank you for your review” messages that can inspire how you create yours. 6 examples of “thank you for your customer review” messagesSee some of the best practices that go into writing a “thank you for your review” message in practice with these examples from real-life brands. 1. Tailwind Nutrition’s SMS thank-you messageThis message is an excellent example of what a “thank you for your review” message should look like. In the initial message, Tailwind Nutrition asked for a customer review. What follows is the thank-you message after the customer has given the review. What I love about this thank-you message:
Using an online text messaging service helps you collect customer information to create personalized “thank you for your review” messages. View of SimpleTexting’s data collection featureYou can collect details like your customer’s first name, last name, email address, and birthday. Once you have these details, set up a campaign that lets you track and respond to any reviews you might receive. 2. Yappy’s Trustpilot thank-you messageYour thank-you message doesn’t have to sound formal. Instead, it should maintain your overall brand tone and voice. See how Yappy does so in this message. What I love about this thank-you message:
3. Revolution Tea’s email appreciation messageHere’s another excellent review response from Revolution Tea’s email. What I love about the thank-you message:
4. Tin Marin’s Facebook thank-you responseTin Marin shows an example that a thank-you response could be as simple as just saying thank you. What I love about the thank-you message:
5. Kabuki’s Yelp thank-you messageHere’s how Kabuki thanks a customer after enjoying a session at their spa. What I love about the thank-you message:
6. Fabletics’ thank-you message to a negative reviewHere’s an example of how Fabletics remained appreciative when responding to a negative review. What I love about the thank-you message:
Start thanking your customers for their reviewsShowing appreciation for customer reviews helps you build trust and loyalty with your audience, often leading to increased revenue and improved brand perception. Use the best practices and examples in this article to guide you in showing customers just how much you value their feedback. Start a free two-week SimpleTexting trial to send personalized and genuine thank-you text messages to your customers. How do you respond to customer reviews?Tips for responding to customer reviews. Say thank you.. Respond in a timely manner.. Stay professional and courteous.. Understand your customer's experience with your business.. Apologize when appropriate.. Offer to talk it over if a customer has a complaint.. Show that you're authentic and genuine by signing your name or initials.. How do you say thank you to a customer professionally?We're so happy you had a great experience with [product]. Our team works hard to create top-of-the-line solutions, and we're ecstatic to hear that our product has been a good fit for your company. To show our appreciation for your continued business, here is a [deal, discount, or freebie]. How do you thank you for a 5 star review?Responding to a 5-star Review Copy Snippet Thank you for the fantastic 5-star review, [Customer Name]! We're thrilled you enjoyed [specific aspect of service/product, if mentioned] and had a great experience with us. Your support means the world to our team. Looking forward to welcoming you back soon! How do you write a positive customer service review?8 tips for writing great customer reviews. Provide useful, constructive feedback. ... . Talk about a range of elements, including customer service. ... . Be detailed, specific, and honest. ... . Leave out links and personal information. ... . Keep it civil and friendly. ... . Feel free to update your review if needed.. |