10.92.01 cartridge not engaged là lỗi gì
Am printing very modest volumes only. After carefully inserting the cartridge, the printer reported a "10.92.03 Cartridges Not Engaged"-error. Re-inserted the cartridge a few times, removed all cartridges and re-inserted them, switching printer off/on a few times. Error remained. Contacted HP. They advised this error was known to them, specifically when replacing the yellow tonercartridge. However, as they did and do not service the printer anymore, they could not help me out. I explained that I am now stuck with a 200 dollar toner-cartridge, which obviously the reseller wouldn't take back (opened box) and asked if they could not help me out on this. If I were to send them the (opened) box with the new, unused, cartridge and they would replace it with a new one, I would get my money back. No problem with paying some administrative charge or so. After all the problem was caused by a known printer defect. There was no way they wanted to assist. Major disappointment ! Very much doubt my new printer will be from HP and will definitely not recommend my friends to buying one. - Notes, for further info:
a video ('tonerlock3.wmv') is available on:
I didn't see anything broken but the front cover seems to be just a little loose. In the meantime I was reading the following document https://www.laserpros.com/img/TechTips/10.92.xx-cartridges-not-engaged.pdf |