Lỗi photoshop please uninstall and reinstall the product năm 2024

This error asks you to reinstall the affected apps, but what if that doesn't work? Try these fixes before giving up.

Error 16 is a Windows issue that occurs for some users when they try to run Adobe Creative Cloud apps. Users have reported error 16 occurring for software like Adobe Lightroom, Photoshop, Illustrator, and InDesign. The error 16 message says, “Configuration error… Please uninstall and reinstall the product.”

As a result, users can’t run and utilize Adobe software packages for which error 16 occurs. That’s a big bummer for users paying subscriptions to use Adobe CC software. Some might contact Adobe support about this issue, but try applying the potential error 16 solutions below before you do.

1. Reinstall the Affected Adobe Software

The error 16 message suggests that users reinstall the affected Adobe software. Doing so will likely repair the Adobe app if it has corrupted files. You can remove the Adobe software with one of the methods in this article about uninstalling software on Windows 11.

Afterward, you can reinstall the Adobe software with the Creative Cloud app. Click All apps in the Creative Cloud Desktop app to view Adobe software available in your plan. Select Install for the Adobe software you need to reinstall from there.

2. Set the Affected Adobe Software to Run With Admin Rights

Some Adobe users have been able to fix error 16 by running affected apps with administrative rights. So, try permanently setting the affected Adobe software to run as admin first. Our article about how to always run apps as an administrator includes instructions for applying this potential fix.

3. Modify Permissions for SLStore and Adobe PCD Folders

Modifying permissions for the SLStore and PCD directories is Adobe’s official fix for error 16 confirmed to work by many users. Error 16 often occurs because the permission settings aren’t set correctly for those folders. This is how you should adjust permissions for the Adobe PCD and SLStore folders:

1. First, set File Explorer to show hidden files and folders to ensure the required directories are visible.
2. Next, navigate to the Adobe PCD folder in File Explorer at this directory path:

       C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\

3. Right-click the Adobe PCD folder and select Properties.
4. Select Security in the properties window.
5. Click Edit to bring up a permissions window.
6. Select Administrators in the permissions window.
7. Then select the Full control checkbox in the Allow column.
8. Click Apply inside the permissions window.
9. Select Advanced to view the Advanced Security Settings window.
10. Then select the checkbox labeled Replace all child object permission entries with inheritable permission entries from this object.
11. Click Apply and Yes to confirm.

Select OK to exit the properties window. Now it's time to go to the SLStore folder.

1. Input this path into Explorer’s folder location bar:

       C:\ProgramData\Adobe\SLStore

2. Open the permissions window for the SLStore folder as outlined in steps three to five above.
3. Select the Allow Full control checkboxes for the Administrator and System groups.
4. Click on Users to select that group.
5. Select the Read and Special permissions checkboxes within the Allow column for the Users group.
6. Click OK to close out of the Permissions for SLStore window.
7. Repeat steps 9 to 12 above to replace all child object permissions for the SLStore folder.

4. Modify Attribute Settings for the SLStore Folder

Also, make sure the SLStore folder isn’t set to a Read-only attribute setting. You can do that by right-clicking SLStore (at the path specified in step 14 of resolution two) and selecting Properties to view attribute settings on the General tab. Deselect the Read-only checkbox if that option is selected and click the Apply button.

5. Create a New SLStore Folder

If you can’t find the SLStore folder when trying to apply either of the previous two resolutions, creating a new one might resolve error 16 on your PC. You can create a new SLStore folder as follows:

1. Press Win + E to open File Explorer.
2. Open this folder:

       C:\ProgramData\Adobe

3. Right-click anywhere inside the Adobe directory and select New > Folder.
4. Input SLStore to be the new folder’s name and hit Enter.

Utilize Your Adobe Software Again

The Adobe error 16 fixes covered in this guide have worked for many users. So, maybe one of those possible solutions will get error 16 fixed on your PC, enabling you to utilize your Adobe software again. If further resolutions for this issue are still needed, consider contacting Adobe’s support service from the Adobe Help Center page.