General Remote Desktop connection troubleshooting
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- 12/23/2021
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Use these steps when a Remote Desktop client can't connect to a remote desktop but doesn't provide messages or other symptoms that would help identify the cause.
You can't establish a Remote Desktop session to a computer running one of the affected products
- Article
- 09/24/2021
- 3 minutes to read
- 4 contributors
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This article provides a solution to an error that occurs when you try to connect to the Terminal service running on one of the affected products.
Applies to: Windows Server 2003
Original KB number: 555382
How to Enable and Secure Remote Desktop on Windows
- Korbin Brown
- Updated
While there are many alternatives, Microsoft’s Remote Desktop is a perfectly viable option for accessing other computers, but it has to be properly secured. After recommended security measures are in place, Remote Desktop is a powerful tool for geeks to use and lets you avoid installing third party apps for this type of functionality.
This guide and the screenshots that accompany it are made for Windows 8.1 or Windows 10. However, you should be able to follow this guide as long as you’re using one of these editions of Windows:
- Windows 10 Professional
- Windows8.1Pro
- Windows8.1Enterprise
- Windows8Enterprise
- Windows8Pro
- Windows7 Professional
- Windows7 Enterprise
- Windows7 Ultimate
- WindowsVista Business
- WindowsVista Ultimate
- WindowsVista Enterprise
- WindowsXP Professional
How secure is Windows Remote Desktop?
Remote Desktop sessions operate over an encrypted channel, preventing anyone from viewing your session by listening on the network. However, there is a vulnerability in the method used to encrypt sessions in earlier versions of RDP. This vulnerability can allow unauthorized access to your session using a man-in-the-middle attack.
Remote Desktop can be secured using SSL/TLS in Windows Vista, Windows 7, Windows 8, Windows 10 and Windows Server 2003/2008/2012/2016. *Some systems listed are no longer supported by Microsoft and therefore do not meet Campus security standards. If unsupported systems are still in use, a security exception is required.
While Remote Desktop is more secure than remote administration tools such as VNC that do not encrypt the entire session, any time Administrator access to a system is granted remotely there are risks. The following tips will help to secure Remote Desktop access to both desktops and servers that you support.
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How to resolve common problems with Windows Remote Desktop
Janne Ruostemaa
staff
Troubleshooting Updated on 2021-03-30 72
If you have problems using Remote Desktop [RDP] with your Windows server, there are a couple of things you can fix. This troubleshooting guide aims to help rule out some of the most common causes for poor functionality.
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How to Fix Remote Desktop Connection Not Working?
There are plenty of reasons for failing to connect to a remote desktop – expired certificates, blocked firewalls, issues on the client – the list goes on. Here we’ll look at how to fix one common cause of insufficient permissions. Please refer to other sections in this article for more fixes.
To assign permissions to users to access the remote desktop from the remote server, do the following:
- Enter GPEdit.msc command in the Windows run prompt.
- Open Group Policy Object Editor.
- Through the console tree go to: “Computer Configuration” > “Windows Settings” > “Security Settings” > “Local Policies” > “User Rights Assignment”.
- Double-click “Allow log on through Remote Desktop Services”.
- Add the group then click “OK”.
Supporting Your Application
Kelly C. Bourne, in Application Administrators Handbook, 2014
11.8.1.1 Console mode
When using RDC to connect to a remote Windows server, you are effectively creating a new session and logging into it. A session, called the console session, always exists on the server. This is also referred to as “session 0.” You can connect to this session by adding the parameter / console when making the connection from RDC.
The advantage of opening a session in console mode is that any applications that are currently running on the server will be visible to the console-mode session. This isn’t the case when a session is opened in nonconsole mode.
There is a small degree of risk associated with using console mode when remoting to a server. One application that I administered would crash if anyone logged into the server in console mode. There was a bug in the application that required it be run in the console session. If someone remoted in as console mode, then the application crashed. The odds of your application having a similar bug are pretty small, but if it crashes whenever someone logs into the server as console mode then this might be the problem.
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