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Items in order will be sent as soon as they arrive in the warehouse. Order may come in multiple shipments, however you will only be charged a flat fee. Show $9.99 2-10 days after all items have arrived in the warehouse Express Delivery2 (Tracked) via StarTrack Express3 Items in order will be sent via Express post as soon as they arrive in the warehouse. Order may come in multiple shipments, however you will only be charged a flat fee. $14.99 1-2 days after each item has arrived in the warehouse 1 The expected delivery period after the order has been dispatched via your chosen delivery method. 2 Express is not available on all items. 3 Please note this service does not override the status timeframe "Dispatches in", and that the "Usually Dispatches In" timeframe still applies to all orders. NB All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends. When will my book be dispatched from your warehouse?Once we receive your order we verify it, complete invoicing and prepare your item(s) before we dispatch them from our Sydney warehouse. You will notice that each product page on the Web site includes an estimated delivery date range for Saver Delivery, as well as for Express Delivery if it is available for that product. This Estimated Delivery date range is a combination of:
In addition to the estimated delivery date range, on the product page you will find how long an item will take to be dispatched. Dispatch time The time it takes to verify the order, complete invoicing, prepare your item(s) and dispatch. Explanation The dispatch time will depend on the status of your item(s) at our warehouse. Immediate download Immediate download Digital downloads only Dispatches next business day Usually dispatches next business day+ In stock at our warehouse. Dispatches in 4-5 business days Usually dispatches in 4-5 business days+ Order placed with supplier, estimated arrival time to warehouse is 4-5 business days. Dispatches in 5-14 business days Usually dispatches in 5-14 business days+ Order placed with supplier, estimated arrival time to warehouse is 5-14 business days. + All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends. When will my order arrive?The Estimate Delivery Date is when your order is expected to arrive at your chosen delivery location. Once you have submitted your order you will receive confirmation and status update emails.
All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends. Tracking deliverySaver Delivery: Australia postAustralia Post deliveries can be tracked on route with eParcel. You can track your delivery by going to AusPost tracking and entering your tracking number - your Order Shipped email will contain this information for each parcel.
Express Delivery via StarTrack ExpressYou can track your delivery by going to StartTrack tracking using your consignment number. The consignment number is emailed to you along with the invoice at the time of shipment.
International deliveryTo track orders sent by DHL, go to DHL tracking International ordersDeliveries to destinations outside Australia are made by DHL courier, and cannot be made to post office boxes. Charges for international delivery destinations are available below. For international deliveries we will hold your order until we can send you all your items at once. Parcel Weight New Zealand Hong Kong US & Canada United Kingdom Up to 1kg $30 $35 $40 $45 1.5kgs $35 $45 $50 $60 2kgs $40 $50 $60 $70 2.5kgs $45 $60 $70 $80 3kgs $50 $65 $75 $90 3.5kgs $55 $75 $85 $100 4kgs $60 $80 $95 $105 4.5kgs $65 $85 $100 $115 5kgs $70 $95 $110 $125 If your order weighs more than 1.0kg (2.2lb, roughly equivalent to 1 or 2 paperbacks), we'll let you know what your delivery charge will be, and seek your approval before sending your order. Please note that some countries may charge the recipient duties on the 'import' of parcels from time-to-time. As these charges are the responsibility of the recipient, please check the customs service in your destination country to see if charges are applicable. To track orders sent by DHL, go to DHL tracking Delivery restrictionsRemote areas: Please note that there may be a surcharge if shipping international orders to a remote area. You can check if the delivery address is in a remote area at DHL Remote Area Services. Reshipping: If your order is returned to us by the delivery company due to incorrect or insufficient delivery details, you will be charged the cost of reshipping the order. Please note that if the delivery address is incorrect and the order has been shipped, depending on the delivery option selected we may not be able to change the delivery address until the order has been returned. Problems with your deliveryIn the event that the courier company fails to deliver your order due to invalid address information, they will return the order back to Dymocks Online. Dymocks Online will do their best to ensure the information you have input is accurate. We cannot guarantee that your order will arrive at its destination if you have not provided correct address details and as much information as possible to assist the couriers when delivering e.g. company name, level, suite etc. If your order has not yet been shipped you will need to send Dymocks Online an email advising the error and requesting a change in details. If your order has a status of "packed" or "shipped" we will not be able to guarantee any change in shipping details. Unfortunately, you will be liable for any costs incurred in return to sender parcels if the information you provided was inaccurate. |