Example of democratic participation in community
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The ladder of citizen participation and community engagement
In recent years, communities across the globe have voiced a burgeoning need and desire to be directly involved in local decision-making. As a result, community engagement has become an increasingly crucial topic for local governments. Not just because it plays into the inherent collaborative sentiment of a democratic system, but because it has proven to help administrations define community priorities, make more accurate decisions, and increase buy-in. But where does one start? When it comes to engaging your community, there are a string of questions to consider and methods to choose from. The very first thing you’ll have to decide on is the ultimate goal of your project. Are you looking to notify your community about a specific decision or an upcoming renovation? Do you need feedback on a predetermined plan? Are you asking for community ideas or opinions? Or are you setting up an actual co-creation process? As a local government, you get to decide the extent to which community engagement results weigh on the final decision. Or, in other terms, where your project lands on the ladder of citizen participation, as developed by Sherry Arnstein in 1969. The higher a project lands on the ladder, the more of a commitment or investment it’ll require on your end. On the other hand, it’s essential to remember that higher engagement levels are directly proportional to the degree of trust communities have for their representatives. The more decision-making power you decide to transfer to your communities, the more those same communities will consider your administration legitimately able to make decisions in the name of the common good. The different levels of the participation ladder1. Information: a democratic requirementAt the lowest rung of the ladder, we find up-to-date, transparent, and relevant information, which any elected representative naturally owes its constituents. The local administration commits to notifying the community and offering accessible argumentation about forthcoming or implemented decisions or policies through the local press, posters, social media, or updates on the city website. While the importance of accessible and transparent information cannot be understated, merely stating the facts makes for an undirectional flow of communication that leaves community members unable to negotiate or share their feedback. Local governments have to move beyond this first rung to establish a sense of trust and reap the long-term benefits of community engagement.
2. Consultation: gauging opinionsA project that makes it to the consultation phase asks the community for feedback, ideas, or opinions on specific topics, decisions, or plans. This usually happens through idea-collection, surveys, offline neighborhood meetings, public hearings, or focus groups. Consultation can be a surefire way to engage your community and increase buy-in for decision-making—on one crucial condition. It has to lead to actionable to-dos and policy changes. The reason why consultation ranks low on the engagement ladder is that it can be hard to measure to which extent the community input will be taken into account. Suppose the collected input doesn’t genuinely have the power to influence the administration’s course of action. In that case, it serves as little but a smokescreen for making predefined decisions and can hardly be considered engagement at all. When organizing a consultation project, it’s therefore extra important to close the feedback loop and communicate results back to your community.
3. Involvement: a two-way streetIn the involvement rung, community members have a more notable impact on local decision-making. The government actively makes an effort to engage the community through (online) workshops, focus groups, advisory committees, or participatory budgets. Involvement progresses beyond merely gauging opinions—it establishes a two-directional flow of communication and stimulates interaction. So, what’s the caveat? Well, at this level, the full authority still lies with the government. While the administration may actively engage its community and genuinely consider the given input, the final decision is theirs to make.
4. Co-creation: working together as equalsIn the fourth rung of the engagement ladder , decision-making power is shared (almost) equally betweenthe local administration and the public. Community members and elected representatives work together to find feasible solutions, draft action plans, and implement projects. This is often done through joint policy boards or community groups.
5. Empowerment: communities push the needle forwardThe highest level of community engagement occurs when the final responsibility for decision-making lies with communities rather than governments. In this scenario, community members have a veto right, which means the administration must take the community’s priorities into account. This degree of community engagement is rarely reached in practice, as it requires significant resources and a sense of total trust.
Community engagement can be implemented at various levels, and with several aims and outcomes. While the 5 rungs of the ladder each have their own purposes and strengths, they also each have their own nuances and complexities. To combine feasible organization with the long-term benefits of involvement and co-creation, it pays not to stick to just one level of engagement. Ready to engage your community?You May Also Like
Written By Ilona LodewijckxShe/her. Digital Content Creator at CitizenLab. Copywriter. Em dash (—) enthusiast. By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Privacy OverviewThis website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience. Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
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