-@wildviolet wrote:
By "buyer -initiated" do you mean a situation where a buyer has asked a seller by eBay message to cancel an order?
Could it be, in the case of the buyer who did not request the seller to cancel and finds seller has cancelled and now there is no feedback option, that the seller concerned did not select the real reason to eBay for cancelling the transaction to eBay and made it seem as if buyer asked the seller to cancel? To avoid a defect?
In the seller cancellation process being discussed [the one that does not require buyer to accept or decline] the reason selected for the cancellation is not given until after the buyer has confirmed to eBay that a refund has been received.
One of the options a seller can select is:
"The buyer asked to cancel the order, or there's an issue with the buyer's address"
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If they selected that option, as far as I'm aware, it still currently requires the buyer to confirm that they've received the refund in order for the cancellation to be processed [within 10 days], and [again, AFAIK], the option to leave feedback remains available either way...
But, admittedly, this new cancellation process was implemented only recently, and not very well at that, with eBay sending emails to buyers to confirm a refund when that option was selected, even on items that were never paid for, so the actual outcome of a cancellation request is, at least for the time being, a little indefinite. It's quite possible the seller selected that option in an effort to avoid a defect, if that's what happened, but I'm still unsure as to why feedback can't be left....unless eBay will actually be removing the option in those circumstances, or it's maybe something due to a cancellation request timing out. I can't say much for sure as I don't have a lot to go on thus far [in so far as personal experience with the new system, or accounts from others].
There's an 'official' buyer initiated cancellation request, which should come through to the seller's message box as "request to cancel order". I received one of those the other day, but I didn't follow through on the cancellation as it was actually due to some eBay spam that wasn't clear enough [buyer thought they were being prompted to pay again for an item they'd already paid for and received, when in actual fact it was eBay trying to encourage them to checkout items that were still in their cart].
The one and only cancellation request I've sent since the new system was implemented was several days after the purchase and the buyer had never paid for it - mine was processed immediately without the buyer having to agree or confirm a refund, as eBay somehow recognised it wasn't paid for, but most other sellers have reported having to get the buyer to confirm a refund of a non-payment, or waiting at least 10 days before it closes off.
From time to time, you may want to follow up with some additional context or information on Feedback you've already left. You can leave one follow-up comment on each item. Here's how:
- Go to Feedback left for others - opens in new window or tab.
- Select Follow up next to the item number.
- Write your follow-up comment.
- Select Leave Follow-up Comment.
Keep in mind that leaving a follow-up comment doesn't change your original comment or rating.
Tip Once you've submitted positive Feedback for a seller, you can't change it to neutral or negative Feedback.
Revision requests
If you wish to revise your original Feedback, you can contact the seller directly and ask them to send you a Feedback revision request.
If a seller would like you to revise your Feedback, we'll send you an email with all the details.
Once you've received your revision request, you'll have 10 days to either:
- Revise the Feedback – Select Accept request in the email and we'll guide you through the process of changing your rating and comment. When you revise or remove Feedback, your original comments will no longer be visible on eBay
- Decline the request – Select Decline request in the email and state your reason for doing so. If you'd like to keep your reasons private, select I don't want to share the reason with the seller
We'll send you a reminder if you haven't responded after 7 days. Revision requests expire after 10 days and the Feedback won't be changed if you haven't responded within that time.
[Given the message you get, I assume you want to review the product, not write feedback for the seller]
Just in case you were wanting to leave feedback though, which a different thing done in a different place
For app issues, it is worth checking to make sure you have the latest version -- for Android version six or higher the latest version is 6.82.0.1. If you have an older version, try updating.
You might try clearing your eBay app's cache and data, then signing in again. That might possibly help if the problem was related to changes in the app conflicting with old data you have stored.
Otherwise you might want to try uninstalling the eBay app, restarting your device, then installing the latest version from the Google Play Store. The restart should ensure a clean install if the problem was a previous installation.
Why is feedback not working on eBay?
Try selecting the various choices again. Make sure you have not already left feedback for the transaction, and that the item is still listed on eBay. If the transaction is older than sixty days, if the item has been removed or if the seller is no longer registered, you will not be able to leave feedback.
Why is eBay no longer eligible for feedback?
There are many potential reasons why you might not be able to leave feedback on eBay, including1: Transaction was more than sixty days ago. Buyer or Seller no longer registered. Item removed by eBay.
How do I leave a review for an item on eBay?
Leaving feedback for buyers.
Go to Orders - opens in new window or tab in Seller Hub or Sold - opens in new window or tab in My eBay..
Choose the item[s], then select Leave feedback..
Select Positive and enter a comment, then select Leave feedback..
Why is eBay not letting me list an item?
The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy. This is a generic eBay error caused by either violation of the eBay selling policy or a restriction on your eBay account.