Resolve intermittent app performance issues.
Android and Fire Tablets
- Open the Amazon Music app.
- Tap the Settings icon in the upper right corner.
- Choose Settings from the list that appears.
- Scroll down to the Storage section.
- Tap on Clear Cache.
Amazon Music for PC and Mac
There are three different ways to refresh data.
- Sign Out and Sign In to the Amazon Music app to enable a library resync and refresh data.
- Remove the Data folder that is in the following locations:
- Windows: Click the start menu and in the search box type: %userprofile%\AppData\Local\Amazon Music\Data and hit enter.
- Mac: In Finder, type shift-command-g to open "go to folder" window and type: ~/Library/Application Support/Amazon Music/Data
- Go to Profile > Preferences > Advanced > Reload My Music? and click on Start Reload.
iOS
There is no option to clear all caches on iOS devices.
Try refreshing music, select the Gear Icon [upper right] > Settings > Refresh My Music [bottom of the page].
Amazon Music forum
Songs keep buffering, pausing, or not playing when trying to stream my Amazon Music.
To stream music without issues, you need a strong Internet connection. To troubleshoot streaming issues:
- Confirm that your device is connected to Wi-Fi or a mobile network.
- If using a mobile network, confirm that the Amazon Music app settings allow for Cellular.
- Force stop and reopen the app.
To stream HD and Ultra HD music with Amazon Music Unlimited, you need a strong Internet connection. To troubleshoot streaming issues:
- Confirm that your device supports 16-bit/44.1kHz and higher playback.
- If your device isn’t capable of HD and Ultra HD playback, use an external DAC that supports processing a bit depth of 16-bit and a sample rate of at least 44.1 kHz.
- Open the Amazon Music app to check the audio quality of the song you’re playing. HD or Ultra HD badging displays on the Now Playing page when the song is available at that quality.
- Spatial Audio is only available on Android and iOS, or on select smart speakers, such as the Echo Studio, Sony SRS-RA3000, and Sony SRS-RA5000.
Amazon Music forum
Amazon music is one of the top streaming services when it comes to maintaining a massive library of music and podcasts. You won’t enjoy the same features or accessibility as some of the more premium services like Apple Music and Spotify, but this music service is more suitable for Alexa users. So, if you have installed an Echo unit in the household, there is no harm in going with Amazon Music.
Issues with this music streaming service are still pretty common for users that don’t integrate it properly. Many owners have complained that Amazon music stops playing after one song. So, here are some solutions to this issue with the service stopping after one song.
Amazon Music Stops Playing After One Song:
Power cycling the Echo unit should be your first step if Amazon Music stops playing after one song. This issue is usually a minor bug and nothing serious that you’ll need to deal with. So, to eliminate this minor bug in your device, all you need to do is remove the power for around 30 seconds.
After the 30 seconds are over, you can link up the system with the power cord again and then try playing music from the streaming service. Ideally, the problem with Amazon Music stopping playing after one song will be fixed after the power cycle is complete.
Another solution that worked out for owners is turning on the shuffle mode. So, if you’ve not managed the music configurations, just open up the Alexa application and head over to the equalizer options. From there, you can directly access the shuffle option through the music streaming service.
Once the shuffle feature has turned on, you can restart the songs again, and that would eliminate the streaming issues with your smart device. So, simply turn on shuffle and try to go through the playlist again.
Sometimes the loop feature on the smart app can also create similar issues with the Amazon Music stopping after playing one song. So, you need to go through the configurations again and turn off the loop feature for the smart device. Once the loop feature has turned off, you should restart the first song, and the streaming service won’t run into any issues.
Along with that, you should make sure that the current streaming account you’ve connected to the smart assistant has unlimited access. Otherwise, the issue will persist, and you won’t be able to get the music streaming
If Amazon Music is still not continuing to play after one song, then you need to check the current skills and read the music skill to the system. There is a good chance that reading the music skill will eliminate the minor bugs with the smart assistant. So, as long as you’re sure that there are no issues with your Amazon Music account, this should be your next step.
All you need to do is access the smart application and remove the music skill from the system. Once that is done, you can add them back again after restarting the app, and the music streaming service will start working perfectly.
Issues with the current playlist are another culprit behind Amazon music stopping after one song. So, you should try cycling through a different playlist or delete some songs. These modifications to the current playlist should eliminate all issues with the system, and the Amazon music service will start working perfectly in no time. Make sure that all the songs in the playlist are working fine on their own and that there are no issues with any track.
Factory resetting the Echo device is the last thing you can do about the Amazon Music stopping after one song. This procedure will remove all the configurations from your device, and you will have to start from scratch. However, if the issue is not fixed at this point, it is your best bet to fix the streaming service.
You can further engage the experts from Amazon support regarding this problem with the music service. They will look into your Amazon music account and point you in the right direction.