Am printing very modest volumes only. After carefully inserting the cartridge, the printer reported a "10.92.03 Cartridges Not Engaged"-error. Re-inserted the cartridge a few times, removed all cartridges and re-inserted them, switching printer off/on a few times. Error remained.
Contacted HP.
They advised this error was known to them, specifically when replacing the yellow tonercartridge.
However, as they did and do not service the printer anymore, they could not help me out.
I explained that I am now stuck with a 200 dollar toner-cartridge, which obviously the reseller wouldn't take back [opened box] and asked if they could not help me out on this.
If I were to send them the [opened] box with the new, unused, cartridge and they would replace it with a new one, I would get my money back. No problem with paying some administrative charge or so.
After all the problem was caused by a known printer defect.
There was no way they wanted to assist.
Major disappointment !
Very much doubt my new printer will be from HP and will definitely not recommend my friends to buying one.
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Notes, for further info:
- look on www.icareasc.com for a document named : 10_92.pdf
a video ['tonerlock3.wmv'] is available on:
- ftp://ftp.hp.com/pub/softlib/software8/COL17123/lj-45472-1/tonerlock3.wmv
- if the locks are black [old version] it may be worthwhile to replace all cartridge locks partnr. Q5982-67925
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- Error Codes
- HP
- Color LaserJet 3600
- Code 10.92.01
- Code: 10.92.01
- Display: 10.92.YY CARTRIDGES NOT ENGAGED
- Description: The print cartridges are not engaged correctly. Cyan
- Remedy: • Open and then close the front door. • If the message persists, make sure all the print cartridges are seated correctly. • Clean the contacts on the memorycontroller PCA. • Make sure that connectors J302, J303, J304, and J305 on the memorycontroller PCA are seated correctly. Also make sure that connector J1020 on the DC controller is seated correctly. • Replace the memory-controller PCA if it is damaged. • Check the gears on the print-cartridge drive motors. Replace defective motors. • Replace the DC controller.
I didn't see anything broken but the front cover seems to be just a little loose. In the meantime I was reading the following document //www.laserpros.com/img/TechTips/10.92.xx-cartridges-not-engaged.pdf