Recovery Instructions:
Your options
In the Application Control policy, applications are allowed by default. System administrators choose applications that they wish to block.
If you've received an alert about a blocked application, you can choose to:
- take no action, if you wish to continue blocking the application
- remove the software to prevent future alerts
- re-authorize a blocked application
Remove a controlled application
You have a choice of 2 removal methods.
1. Remove a controlled application using Add/Remove programs in Windows Control Panel
To access the Add/Remove programs utility from the Windows Control Panel:
- Click Start|Settings|Control Panel.
- Click 'Add/Remove Programs'.
The 'Currently installed programs' list in the 'Add or Remove Programs' tool lists all of the Windows-compatible programs that have an uninstall program or feature.
2. Remove a controlled application using a specific application uninstaller
At the time of installation, many applications have their own uninstall file that is placed in the same directory or program group. Typically, applications can be removed using 'Add/Remove Programs'. Should this option not be available, double-click the uninstall file applicable to the specific application.
Note: A few of our controlled applications will not be removable because they are embedded within your operating system. However, you can set your Application Control policy to send only a single alert per endpoint, so you will only be alerted once about any embedded applications. [A single alert is the default setting.]
Re-authorize a controlled application
If you want to re-authorize a blocked application, then you'll find re-authorization instructions in this knowledgebase article.