Refresh your application in Citrix Workspace app or Citrix Receiver for Windows
To keep the IUanyWare environment up to date, applications are frequently added, modified, or moved to a new location within the environment.
If one or more applications are missing from your menu of previously selected applications, or you cannot launch an application, refresh Citrix Workspace app/Receiver:
Method 1
- In the FAVORITES tab, click Details next to the application that will not open. Click Remove.
- Go to the APPS or DESKTOPS tab, and find the desired application. Click Details, and then click Add to Favorites.
Method 2
- Click the drop-down next to your name in the upper-right corner of the menu.
- Click Refresh Apps.
Method 3
- Click the drop-down next to your name in the upper-right corner of the menu, and then log off.
- In the Windows system tray, right-click the Workspace/Receiver icon and click Exit.
- Run a Windows search for Workspace or Receiver to reopen Citrix Workspace app/Receiver, entering your login credentials if prompted.
Method 4
- Right-click the Workspace/Receiver icon in the system tray.
- Click Advanced Preferences.
- Click Reset Citrix Workspace or Reset Citrix Receiver. Be aware that you may lose all favorites configured on this device, and you will lose all settings configured on the app.
- Click Yes, Reset Citrix Workspace or Yes, Reset Citrix Receiver, and then click OK.
- If the "Add Account" prompt appears, type //storefront.iuanyware.iu.edu. Click Add.
- On the login screen, enter your IU username and passphrase, and complete a Two-step Login [Duo]. You may be prompted to log in twice; you won't need to use Duo for the second login if your first Duo login was successful.
- Select either the DESKTOPS or APPS tab, and launch the app of your choice.
Method 5
- Right-click the Workspace/Receiver icon in the system tray.
- Click Advanced Preferences. In the "About" section, take note of the version.
- In a browser, go to Download Citrix Workspace app, and then click Download for Windows. The latest available version of Citrix Workspace app will be specified. Compare your version; if the online version is a later one, download and install the new version. To test a different version of Citrix Workspace app, see Citrix Workspace app. To test an application with a different version of the Receiver, see Citrix Receiver.
For help, contact your campus Support Center.
This is document bdzl in the Knowledge Base.
Last modified on 2021-10-25 12:53:51.