Marketing MCQ Marketing Which of the following components of the Servuction System is NOT visible to consumers?
a. Contact Personnel Answer: D Which of the following components of the Servuction System is NOT visible to consumers?
Which of the following components of the Servuction System is NOT visible to consumers?
b. Inanimate environment
c. Other customers
d. Technical core
e. Service Delivery System
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- Which of the following components of the Servuction model is visible to consumers?
- Which of the following is are the component of Servuction system?
- What is a Servuction model?
- What are the 2 parts of Servuction system?
1. The ____ reflects the view that the intangible aspects of products are becoming the key features that differentiate the
products in the marketplace.
2. Which of the following businesses would be characterized as a pure service?
3. General Motors, the manufacturing giant's, largest supplier is:
4. Which of the following sets of terms best describes a service?
5. On the scale of market entities, with tangible-dominant to the extreme left and intangible-dominant to the extreme right,
investment management services would appear:
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e.service providers15.Servicescape consists of which of the following features:
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16.The component of the Servuction Model over which most service firms have the leastcontrol is:
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17.If an office did not schedule as many people as were needed during a busy period,which of the following components of the Servuction Model has influenced the customer'sexperience?a.servicescapeb.organization and systems [rostering system, how u roster ur staff will affect thecustomers]c.other customersd.contact personnele.service providers
Which of the following components of the Servuction model is visible to consumers?
Organization and systems components of the servuction model are visible to consumers.
Which of the following is are the component of Servuction system?
The servuction model is basically used to illustrate factors that influence service experience, including those that are visible and invisible to the consumer[1]. ... The four factors are: servicescape, contact personnel/service providers, other customers and organizations and systems.
What is a Servuction model?
The servuction system model is mainly structural, providing a framework that is generalizable across service sectors and that recognizes explicitly the inseparability of production and consumption in services and the customer role in service production.
What are the 2 parts of Servuction system?
THE SERVUCTION MODEL [Hoffman & Bateson] service experience. personnel/service providers, and other consumers. Servicescape- It refers to the use of physical evidence to design service environments.