Download and install Remote Desktop client for macOS
To connect to IXIASOFT CCMS Desktop in a dedicated SaaS deployment use must use a remote desktop connection. For macOS users, IXIASOFT recommends that you use the native Remote Desktop [RDP] client for MacOS.
- Go to //docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-mac and download the Microsoft Remote Desktop client for Mac.
- Use the Remote Desktop Setup Wizard to install Microsoft RDP.
- IXIASOFT recommends following the Microsoft instructions to set it up
For more information on installing, see //docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-client-faq#how-do-i-set-up-a-pc-for-remote-desktop.
- [Optional]: If you have issues with Microsoft RDP, you can use an older build.
- Go to //install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac.
- Download and install version 10.3.2 [1650].
Once the Microsoft RDP client is installed, you can double-click on the RDP file that was downloaded from the IXIASOFT RDP web interface to launch the Remote Desktop Connection window.